FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Do you offer gift wrapping?
Gift wrapping and personalized gift notes are available for an extra fee
How long does it take to make my order?
Most orders are completed within 3–7 business days. Larger or highly customized orders may require additional production time. See our Shipping page for complete details.
Need your order by a specific date? Contact us before ordering, and we'll do our best to accommodate your timeline.
Do you accept custom orders?
Absolutely! Custom projects are one of our favorite things to create. Whether you have an idea in mind or need help bringing your vision to life, we'd love to work with you.
Can I see a proof before my order is made?
For many custom designs, we can provide a digital proof upon request before production begins. Once approved, we'll begin creating your personalized item.
Please provide an email address that you check regularly and review your proof within 48 hours of receiving it. Prompt approval helps us keep your order on schedule. Production will begin once your design has been approved.
If we do not receive your approval within 48 hours, production and delivery timelines may be delayed.
Can I make changes after placing my order?
If production hasn't started, we'll do our best to accommodate changes. Once engraving, printing, or production has begun, changes may not be possible.
Do you offer rush orders?
Yes! We understand that sometimes you need a personalized gift sooner than expected. Rush orders may be available depending on our current production schedule, the product selected, and the level of customization required.
If you need your order by a specific date, please contact us before placing your order. We'll let you know if we can meet your deadline and discuss any applicable rush processing fees.
Please note that while we can often expedite production, we cannot guarantee shipping carrier delivery times once your package has been shipped.
CUSTOM ITEMS
Do you offer design assistance?
Yes! Whether you have a fully developed idea or just a rough concept, we're happy to help. We'll work with you to create a design that reflects your vision, brand, team, or organization. Many custom projects also include a digital proof for approval before production begins.
Is there a design fee?
While many designs are included at no additional cost, more complex or fully custom artwork may require a one-time design fee. We'll always discuss and receive your approval before any design fees are applied.
What can be personalized?
Many of our products can be customized with:
- Names
- Initials
- Dates
- Quotes
- Handwriting
- Children's artwork
- Handprints & footprints
- Fingerprints
- Logos
- Photos (on select products)
Each product page will list its available personalization options.
Some products you are able to choose your own fonts/designs and see a preview. Please note these are intended as a mock up but actual color/engraving and sizing will look different on final product.
Can you engrave my logo?
Yes! We love helping businesses create branded gifts.
For the best results, please upload your logo as:
- SVG (preferred)
- PNG with transparent background
If you are unsure, send us what you have and we'll let you know if it works!
Can you recreate handwriting or children's artwork?
Absolutely! Creating meaningful keepsakes from your most treasured memories is one of our specialties.
We can transform:
- Handwritten notes
- Family recipes
- Children's drawings
- Handprints
- Footprints
- Signatures
into beautiful, one-of-a-kind engraved keepsakes that you'll cherish for years to come.
To ensure your finished piece is exactly what you envision, we'll email you a digital mock-up of your custom design for approval before production begins.
Please provide an email address that you check regularly and review your proof within 48 hours of receiving it.Prompt approval helps us keep your order on schedule. Production will begin once your design has been approved.
If we do not receive your approval within 48 hours, production and delivery timelines may be delayed.
CORPORATE GIFTING, BULK ORDERS & PROMOTIONAL PRODUCTS
Do you offer corporate gifting?
Yes!
We create personalized gifts for:
- Employee appreciation
- Client gifts
- Realtor closing gifts
- Holiday gifts
- Recognition awards
- Conferences
- Trade shows
- Company events
- AND MORE
Do you offer bulk pricing?
Yes! We offer volume pricing for many of our products. Pricing depends on the product, quantity, personalization, and production requirements. Contact us for a customized quote tailored to your project.
Is there a minimum order quantity?
Minimum order quantities vary depending on the product. Some items can be ordered in small quantities, while others may require a minimum purchase for custom branding or bulk pricing. Contact us to discuss your project.
Can you add our company logo?
Absolutely! We can engrave or print your company logo on many of our products.
What types of businesses and organizations do you work with?
We proudly work with:
- Small Businesses
- Large Corporations
- Realtors
- Schools & Universities
- Sports Teams
- Nonprofits
- Municipalities
- Healthcare Offices
- Restaurants, Breweries & Wineries
- Churches & Community Organizations
How far in advance should I place a bulk order?
We recommend placing your order at least 3–4 weeks before your desired delivery date whenever possible. Larger orders or highly customized projects may require additional production time.
Can you help me choose products for my event or business?
Absolutely! We'll help you select products that fit your budget, branding, audience, and event goals.
FUNDRAISING
How does fundraising work?
We partner with:
- Schools
- PTO/PTAs
- Sports teams
- Clubs
- Nonprofits
- Community organizations
to create custom fundraising products that supporters actually want to purchase.
Every fundraiser is customized to your organization.
Which fundraising option is best?
Online Pre-Order Fundraiser
- No upfront inventory purchase
- Supporters order directly through your custom fundraising link
- Many items can be personalized
- Perfect for schools, sports teams, PTOs, booster clubs, and nonprofits
Bulk Product Fundraiser
- Purchase products in bulk at fundraising pricing
- Sell items at games, events, festivals, holiday markets, or community events
- Great for concession stands, tournaments, vendor events, and organizations that want inventory on hand
How far in advance should we book a fundraiser?
We recommend contacting us at least 4–6 weeks before your desired launch date whenever possible.
LIVE ON-SITE ENGRAVING
What is live on-site engraving?
Our portable laser engraver allows us to personalize products live at your event, creating a unique and interactive experience for your guests.
How does on-site engraving work?
We'll work with you to create a memorable, interactive experience that's tailored to your event.
First, we'll discuss your event goals, guest count, budget, timeline, and the type of products you'd like to offer. Together, we'll select products that best fit your event and create a selection of approved personalization options, such as names, initials, short messages, dates, or other custom details.
On the day of your event, we bring our portable laser engraving equipment and personalize each item live for your guests. Each keepsake is engraved on-site, creating a unique experience while allowing guests to watch their personalized gift come to life.
What types of events do you serve?
- Corporate events
- Trade shows
- Conferences
- Golf outings
- Weddings
- Breweries
- Wineries
- Festivals
- Grand openings
- Client appreciation events
- Employee appreciation events
- And more
Can guests choose their own personalization?
Yes! Before your event, we'll work together to determine the personalization options available. Depending on the products selected, guests may be able to choose names, initials, dates, or other approved text while maintaining your event's branding and design.
Can you customize the products with our company logo or event branding?
Absolutely! Many products can feature your company logo, event branding, or custom artwork. We'll work with you before the event to create designs that reflect your brand while still allowing guests to personalize their keepsake.
How far in advance should I book an on-site engraving event?
We recommend booking as early as possible to ensure availability, especially during the holiday season and busy event months. Contact us with your event date, and we'll be happy to discuss availability and help you plan the perfect experience.
SHIPPING
Where do you ship?
We currently ship throughout the United States.
International shipping may be available on a case-by-case basis. Please contact us before placing your order for availability and a shipping quote.
Do you offer local pickup?
Yes! Local pickup may be available for customers in the South Jersey area. Please contact us before ordering or select Local Pickup during checkout if available. If you already ordered and paid for shipping, but would like to pick up, please reach out to us within 24 hours of placing your order at kcoriginalcreations@hotmail.com
My package says delivered but I can't find it. Now what?
Please first check with:
- Household members
- Neighbors
- Your local carrier
If you're still unable to locate your package, contact us and we'll help guide you through the next steps.
RETURNS & REFUNDS
Can I cancel or change my order?
Yes! Orders may be canceled or changed within 24 hours of purchase, provided production has not begun. Because many of our products are personalized, requests received after production has started may not be possible. If your order includes custom design work, any applicable design fees are non-refundable once work has begun.
Do you accept returns?
Because every item is personalized and made just for you, we do not accept returns or exchanges on custom products.
However, if we made an error or your item arrives damaged, please contact us within 48 hours of delivery and we'll work quickly to make it right.
My item looks slightly different than the photos
Many of our products are crafted from natural materials such as wood.
Because every piece is unique, there may be variations in:
- Wood grain
- Color
- Engraving darkness
- Natural markings
This is completely normal and part of what makes every item one of a kind!
My item arrived damaged
We take great care in packaging every order, but if your item arrives damaged during shipping, we're here to help.
Please contact us within 48 hours of delivery at kcoriginalcreations@hotmail.com and include:
- Your order number
- A description of the damage
- Clear photos of the damaged item
- Photos of the shipping box and packaging (if applicable)
We'll review your claim and work with you to resolve the issue as quickly as possible. If the damage occurred during shipping or was the result of an error on our part, we'll repair, replace, or remake the item whenever appropriate.
Please do not discard the damaged item or packaging until we've had an opportunity to review your claim, as additional photos or information may be needed.
CARE INSTRUCTIONS
How do I care for engraved wood products?
- Hand wash only
- Do not soak
- Do not place in the dishwasher
- Dry immediately after washing
- Occasionally apply food-safe mineral oil to cutting boards and charcuterie boards to keep the wood looking its best.
How do I care for tumblers?
To keep your personalized tumbler looking its best:
- Hand washing is recommended to help preserve the engraved or printed design and the tumbler's finish.
- Wash with warm water and mild dish soap.
- Avoid abrasive scrubbers, steel wool, or harsh cleaning chemicals.
- Dry thoroughly after washing.
- Do not microwave.
- Follow the manufacturer's recommendations for dishwasher use if applicable, but hand washing is always the best option for maximizing the life of your tumbler.
How do I care for clothing?
Proper care will help keep your personalized apparel looking great for years to come.
- Wash inside out in cold water with similar colors.
- Use a mild detergent.
- Avoid bleach and harsh chemicals.
- Tumble dry on low heat or hang to dry when possible.
- Do not iron directly over printed or decorated areas. If ironing is needed, turn the garment inside out or place a pressing cloth over the design.
- Do not dry clean unless the garment's care label specifically allows it.
Following these care instructions will help preserve the color, print, and overall quality of your personalized apparel.
Still Have Questions?
We're always happy to help!
If you can't find the answer you're looking for, please visit our Contact page or email us at kcoriginalcreations@hotmail.com. We'll get back to you within 1–2 business days.