Shipping is calculated at checkout for all items.
You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, KC Original Creations is not obliged to re-send the order to the correct address at our own expense.
Hand made items may contain wood, metal, glass, plastic, string, rope and small pieces and is not liable for any injury that may come from these products such as cuts, splinters, strangulation, suffocation or chocking. Products may be shipped with plastic/poly materials to avoid danger of suffocation, keep all packaging material away from babies and children, plastic materials should not be used in cribs, beds, carriages or playpens. All of our hand made items are NOT intended for small children and should be kept away from reach.
- We keep in stock a majority of the items needed, however we do sometimes have to order certain supplies. For most shirts we have a turnaround time of 5-7 days, but if certain items are out of stock or unavailable, we will reach out to you for an alternative or extended time frame. For most home decor pieces we have a 1-2 week processing time which means it can take up to 2 weeks for an item to ship. This is because each item is hand sanded, stained or painted and then customized. If you need an item sooner it is important to leave a message in special instructions at check out. We will try our best to get this to you by the requested date, and may reach out to you if an additional fee is required.
- Once items are shipped there is a 1-3 days delivery estimate, packages are shipped through USPS. Shipping rates are calculated at checkout and are based on weight
- You have 24 hours to cancel. If you cancel outside this time frame and we have already completed your order, you will not be refunded.
- KC Original Creations may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur to determine if you would like to alter your order
- We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at email@example.com. You will need to pay for the return to send the item back. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Certain types of items cannot be returned. We do NOT offer return for shirts that are 2xl and up as well as extra tall. There are also no returns for custom products (this includes special orders/requests and personalized items). Custom Products also include being able to select a specific shirt or vinyl color
- Please contact us for any return questions firstname.lastname@example.org