Refund & Return Policy
At KC Original Creations, every item is custom-made and personalized specifically for you. We take great pride in our craftsmanship and are committed to creating products you'll love.
Because each order is made to your specifications, we do not accept returns, exchanges, or offer refunds on personalized or custom-made items.
If We Made a Mistake
If your order arrives with an error caused by us, is damaged during shipping, or has a manufacturing defect, please contact us within 48 hours of delivery. Include your order number and photos of the issue, and we'll work quickly to make it right.
Please Review Your Order Carefully
Before placing your order, please double-check all:
- Names
- Dates
- Spelling
- Personalization details
- Shipping address
KC Original Creations is not responsible for errors submitted during the ordering process.
Damaged or Incorrect Orders
If your item arrives damaged or you receive the wrong product, please email us within 48 hours of delivery at kcoriginalcreations@hotmail.com with photos of the item and packaging. We'll gladly review the issue and work with you to provide a replacement when appropriate.
Questions?
If you have any questions before placing your order, we're always happy to help. Feel free to contact us—we want you to feel confident in your purchase and have a wonderful experience from start to finish.
Because every piece is handmade and personalized, slight variations in wood grain, color, engraving placement, and natural materials may occur. These unique characteristics are part of what makes each item one of a kind.